Privacy Policy

Last Updated: 01/01/2026

Odora ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information.

2.1 Information We Collect

Information You Provide:

  • Contact Information: Name, email address, phone number, shipping and billing address
  • Payment Information: Credit card details, billing address (processed securely through our payment providers)
  • Account Information: Username, password, order history
  • Communications: Emails, customer service inquiries, reviews, and feedback

Information Collected Automatically:

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent on site, click patterns
  • Cookies and Tracking Technologies: To enhance your browsing experience

2.2 How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you about your orders and account
  • Send promotional emails and marketing communications (with your consent)
  • Improve our website and products
  • Prevent fraud and ensure security
  • Comply with legal obligations
  • Process refund requests and guarantee claims

2.3 Information Sharing

We do not sell your personal information. We may share your information with:

  • Service Providers: Shipping carriers, payment processors, email marketing platforms
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

2.4 Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption and secure payment processing. However, no method of transmission over the internet is 100% secure.

2.5 Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Delete your personal information
  • Opt-out of marketing communications
  • Data portability

To exercise these rights, contact us at [YOUR EMAIL].

2.6 Cookies

We use cookies to:

  • Remember your preferences
  • Analyze website traffic
  • Personalize your experience
  • Enable shopping cart functionality

You can manage cookie preferences through your browser settings.

2.7 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites.

2.8 Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect personal information from children.

2.9 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

2.10 International Transfers

If you are located outside the United Kingdom, your information may be transferred to and processed in the United Kingdom.

2.11 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page.

2.12 Contact Us

For privacy-related inquiries, please contact us at:

  • Email: tryodora@gmail.com
  • Address: 133 Gravelly Lane, Birmingham, United Kingdom, B23 6LS