Refund & Returns

Last Updated: 01/01/2026

At Odora, we stand behind our product with a 30-Day Money Back Guarantee. We want you to try Odora with complete confidence.

3.1 Our 30-Day Money Back Guarantee

We offer a 30-day money back guarantee from the date of delivery. If you are not satisfied with your results after using Odora as directed, you may request a refund.

Important Requirements for Guarantee Claims:

To be eligible for a refund under our Money Back Guarantee, you must:

  1. Have used the product consistently for at least 30 days as directed (one capsule daily)
  2. Submit proof of use and lack of results, which may include:
    • Photos of your remaining product/empty bottles showing you've used it
    • A brief written statement describing your experience and why you feel the product didn't work for you
    • Your order number and date of purchase
  3. Request the refund within 30 days of receiving your order
  4. Contact our customer service team at [YOUR EMAIL] with the subject line "Guarantee Claim"

What We Need From You:

When submitting a guarantee claim, please provide:

  • Your full name and order number
  • Date of purchase/delivery
  • Photo of your product (used bottles/remaining capsules)
  • Brief description (2-3 sentences) of how you used the product and why it didn't meet your expectations
  • Your preferred refund method

3.2 Refund Process

Once we receive your guarantee claim with the required proof:

  1. Our team will review your submission within 3-5 business days
  2. If approved, your refund will be processed to your original payment method
  3. Refunds typically appear in your account within 5-10 business days, depending on your bank

3.3 What's NOT Covered

Our Money Back Guarantee does not apply to:

  • Requests made after 30 days from delivery date
  • Claims without proof of product use
  • Orders where the product was not used as directed
  • Duplicate refund requests
  • Products purchased from unauthorized resellers
  • Shipping costs (original shipping is non-refundable)
  • Orders flagged for fraud or abuse of our guarantee policy

3.4 Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us within 7 days of delivery
  • Include photos of the damaged product and packaging
  • We will send a free replacement or issue a full refund at our discretion

3.5 Wrong Item Received

If you receive the wrong item:

  • Contact us within 7 days of delivery
  • We will arrange for the correct item to be sent at no additional cost

3.6 Cancellations

  • Orders can be cancelled within 24 hours of placing the order for a full refund
  • Once an order has shipped, it cannot be cancelled and must follow our return process

3.7 Subscription Cancellations

If you have a subscription:

  • You may cancel at any time through your account or by contacting us
  • Cancellations must be made at least 48 hours before your next billing date
  • No refunds for subscription orders that have already shipped

3.8 How to Request a Refund

Email: [Your Email] Subject Line: Guarantee Claim - [Your Order Number]

Include:

  1. Order number
  2. Reason for refund request
  3. Photo proof of product use
  4. Brief description of your experience

3.9 Abuse of Guarantee Policy

We reserve the right to refuse refunds to customers who abuse our guarantee policy. This includes but is not limited to:

  • Multiple refund requests across different orders
  • Failure to provide requested proof
  • Submitting false or misleading information
  • Patterns of ordering and requesting refunds

3.10 Contact Us

For any questions about our refund policy, please contact us at:

  • Email: tryodora@gmail.com
  • Response time: Within 24-48 business hours